My American Tourister luggage is defective. How do I get it fixed?

One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange? Question Last summer, I bought two pieces of American Tourister luggage: a 24-inch and a 28-inch Pirouette NXT.

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Bought an American tourister bag two months ago. Broken , out of nowhere, the inside base of a wheel ( after just 3 flights). Is this the original thing i bought? : r/travel

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